We are required to provide all clients with details of our internal and external complaint handling procedures.
“As an Authorised Broker of Community Broker Network, we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers”.
Please contact us direct if you have any complaints about our services.
To direct your complaint to Community Broker Network, you may contact them as follows:
CBN Complaints Officer
1 Campbell Street
WEST PERTH WA 6005
PO Box 1183
WEST PERTH WA 6872
Community Broker Network are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body.
If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS. Contact details below:
Financial Ombudsman Service (FOS)
Financial Ombudsman Service
Level 12, 717 Bourke Street
DOCKLANDS VIC 3008
GPO Box 3
MELBOURNE VIC 3001
Insurance Brokers Code of Practice
Community Broker Network is a member of NIBA and as an Authorised Broker of Community Broker Network, we subscribe to the Insurance Brokers Code of Practice.
The code is a statement of the industry’s commitment to high levels or competency, training and customer service. It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code. It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.